BetokaPrivacy Policy — Your Information, Our Responsibility

01 Introduction

Welcome to Betoka. We know how important your privacy is. As a trusted online gaming platform, Betoka prioritizes the protection of your personal information. In this privacy policy, we clearly explain what information Betoka collects, why we collect it, and how that information is used and protected.

Betoka believes transparency is the foundation of trust. That's why we've laid out every aspect of our information management in simple terms here, so you can fully understand how Betoka works. If you have questions after reading this policy, please contact our support team.

Betoka's privacy policy is created in accordance with international data protection standards. We never treat your information as a product, and we do not share any information with third parties without your consent.

02 What Information We Collect

Betoka collects two types of information from you — information you provide directly and information collected automatically.

Information Provided Directly:

• Full name, date of birth, and national ID number (collected at registration)
• Email Address & Mobile Number
• Current and Permanent Address
• Payment-related information (mobile banking number, bank account details)
• Identity and Address Proof Submitted for KYC Verification
• Your communication history with our support team

Automatically Collected Information:

• IP Address and Device Information
• Browser Type & Operating System
• Your Activity and Session Logs on the Betoka Platform
• Transaction History & Betting Records
• Information Collected via Cookies and Similar Tracking Technologies

03 Use of Data

Betoka uses collected information for the purposes listed below. Each use has a clear reason, and we never misuse your data.

Betoka never shares your information with third parties for advertising or marketing purposes without your knowledge. If Betoka wants to send you promotional messages, we will first obtain your explicit consent.

04 Data Sharing & Disclosure

Betoka may share your information with others only in limited and specific circumstances. These situations are detailed below.

• Service Providers: Betoka may use trusted third parties for payment processing, data storage, and customer support. These parties can only use information as directed by Betoka and in accordance with this privacy policy.
• Legal Obligations: Information may be shared pursuant to court orders, requests from government regulatory agencies, or legal requirements.
• Fraud Prevention: Information may be shared with relevant authorities in connection with investigations into fraud, money laundering, or other criminal activity.
• Business Transfer: If Betoka merges or is acquired, your information may be transferred to the new owner, but this privacy policy will remain in effect.
• With Your Consent: For any purpose beyond those stated above, your explicit consent will be obtained before your information is shared.

Betoka never sells, rents, or exchanges your information. This is our core commitment, and we uphold it at all times.

05 Cookie Policy

Betoka uses cookies on its website and app. Cookies are small data files stored in your browser that help improve the quality of Betoka's services.

• Essential Cookies: Required to maintain login sessions and ensure platform security. Without these, betoka will not function properly.
• Functional Cookies: Helps remember your preferences, language, and settings so you don't have to set them up each time.
• Analytics Cookies: Used to analyze Betoka platform usage and improve services. This information is completely anonymized.
• Marketing Cookies: Used only with your consent. You can disable these cookies at any time.

You can control or delete cookies anytime from your browser settings. However, disabling essential cookies may prevent some Betoka features from working properly.

06 Data Security Measures

Betoka uses industry-leading technology and methods to protect your information. Our security framework is multi-layered — even if one layer is breached, another protects your data.

• All sensitive data is stored with 256-bit AES encryption
• All Data Transfer via TLS 1.3 Protocol
• Two-Factor Authentication
• Round-the-clock security monitoring and intrusion detection systems
• Regular security audits and vulnerability assessments
• Restricted Access — only authorized personnel can view data on a need-to-know basis
• Regular data backups and a disaster recovery plan

07 Data Retention Period

Betoka does not retain your information longer than necessary. Data retention periods depend on the type of information and legal requirements.

• Account Information: While the account is active and up to 5 years after closure.
• Transaction Records: Minimum 7 years as per legal requirements.
• KYC Documents: Up to 5 years after account closure if required by regulators.
• Support Contact: 3 years from the date of last contact.
• Cookie Information: Session cookies are deleted when the browser is closed; persistent cookies last up to 2 years.

Once the retention period expires, betoka automatically deletes or anonymizes your data so that no individual can be identified.

08 Your Information Rights

You have several important rights regarding your information on Betoka. We respect these rights and strive to fulfill them promptly.

• Right to Know: You can request to know what information Betoka holds about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: You may request that the use of your data be restricted in certain circumstances.
• Right to Portability: You can receive your information in a machine-readable format.
• Right to Object: You may object to certain types of data processing.
• Right to Withdraw Consent: You may withdraw any previously given consent at any time.

To exercise any of these rights, please contact the betoka support team. We will typically respond to your request within 30 days.

09 Minor Information Protection

Betoka strictly does not provide services to anyone under 18 years old. We do not knowingly collect, store, or use information from minors.

• Age verification is conducted at the time of registration.
• If it is found that a minor is using betoka, that account will be immediately suspended.
• Any data collected will be securely and permanently deleted without delay.
• If parents believe their child is using Betoka, please inform us immediately.

10 Policy Updates

Betoka may update this privacy policy as needed. We will inform you of changes in various ways depending on their nature and significance.

• You will be notified in advance of any significant changes via email or through the platform.
• The effective date of any updated policy will always be noted on this page.
• Continued use of betoka after any changes takes effect will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

The latest Privacy Policy is always available at betoka.net/privacy-policy. For older versions, please contact our support team.

11 Contact

For any questions, comments, or requests regarding this Privacy Policy, please contact the betoka support team. Our data protection team will handle your matter with the utmost care.

• Email: [email protected]
• Response Time: Usually within 24–48 hours
• Live Chat: Available 24/7 — log in to the betoka platform to start a chat

To request deletion, correction, or portability of your data, send an email with the subject line "Data Request" and include your account details. betoka will respond to your request within 30 days.